| Course | |||||
|---|---|---|---|---|---|
 | Personal Development / Communication Skills Applied Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all,... | ||||
 | Personal Development / Communication Skills Applied Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.”... | ||||
 | Personal Development / Communication Skills Applied We all know when someone isn’t telling us something. Maybe they avoid eye contact. Maybe they’ve made themselves seem smaller, or moved away from us. No matter what they’re saying, their body is giving you a very clear signal.
You... | ||||
 | Personal Development / Communication Skills Applied Think back to a time when someone shouted an instruction at you. Do you remember how it made you feel? If you were at a football field, maybe it was appropriate for them to shout at you, but what if they shouted at you in a quiet office?... | ||||
 | Personal Development / Communication Skills Applied Once upon a time, there was a little girl called Red Riding Hood.
No matter how long ago you heard this story, there’s a good chance you can remember a lot of the details. Like whom she was on her way to visit when the wolf showed up. And... | ||||
 | Personal Development / Communication Skills Applied Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. Or maybe you’re wondering if it’s ok to... | ||||
 | Personal Development / Communication Skills Applied Everyone experiences anger. We’re only human, and feeling angry is a healthy, human reaction. If it’s controlled, anger can even be useful. But it’s important to learn how to manage your anger, so you can make sure that it doesn’t get out... | ||||
 | Personal Development / Communication Skills Applied We all experience emotions. They’re an integral part of what makes us human. But knowing exactly what we are feeling and how to express it is something we all struggle with sometimes. Emotional literacy is all about learning to identify,... | ||||
 | Personal Development / Communication Skills Applied Assigning responsibilities and tasks to team members is a big part of being a manager. But even though your boss is your superior, you can still influence the relationship. Matching your manager’s style and aiming to make their role easier will... | ||||
 | Personal Development For many of us, email makes up the bulk of our professional communication on a day-to-day basis. And receiving an email with an impolite tone or a reply that doesn’t answer all of our questions can be frustrating. Email etiquette is like a code... |
